Privacy Policy

This Privacy Policy explains how Umberton Kinetic handles personal information in connection with its website, enquiries and personal fitness coaching services. It covers information provided by prospective clients and clients, as well as technical information that the storefront hosting platform may receive when a person visits the website.

The policy applies to information handled by Umberton Kinetic. Independently operated services, such as a client's email provider, device software or a separately used video meeting service, have their own privacy practices. Their involvement in a particular coaching arrangement is discussed when that arrangement is agreed.

When contacting us, you may provide your name, email address, telephone number, the program that interests you, your training experience, preferred training days and a description of your goals. These details help explain the support you are seeking and make a relevant response possible.

During an agreed coaching relationship, information may include workout preferences, available equipment, progress notes, communications and the details needed to organise sessions. Provide information that is relevant to the service. Do not include government identification numbers, full payment-card details, passwords or detailed medical records in an initial enquiry.

If a physical limitation is relevant to safe participation, discuss what information is necessary through an appropriate direct communication channel. We do not require a detailed health history in the website enquiry form.

The enquiry form on this website prepares an on-screen coaching enquiry summary after the required fields have been completed. The form does not automatically email the company, transmit its contents to a company enquiry database, create a booking or take payment. The reference displayed with the summary is generated in your browser and is not a confirmation that the company received a message.

The form's entries are held in the active page while it is in use and are cleared after completion. The form does not itself save entries to cookies or local storage. To send an enquiry or a privacy request to the company, use the email address or postal address provided at the end of this policy.

If the website is later changed to accept direct transmissions, this notice must be updated to describe the resulting collection and handling before that functionality is introduced.

The website is delivered through a storefront hosting platform. That platform, the active theme and any enabled platform services may process technical information such as an IP address, browser and device type, approximate location derived from network information, page requests and security events.

The website's custom coaching sections do not install an advertising pixel or a custom analytics service. Platform-level cookies, consent settings and any additional merchant-installed applications are separate from the local enquiry summary. The Cookie Policy describes the relevant categories and available controls without representing that every category is currently enabled.

Information that you actually send to us may be used to respond to your questions, discuss suitable programs, agree a service scope, organise a coaching relationship, review training progress and maintain records of communications. Billing and transaction information, where a service is subsequently purchased through an agreed channel, may be used to administer payment and maintain required business records.

We may also use relevant records to investigate a complaint, respond to a cancellation request, protect the security of communications or comply with an applicable legal obligation. Information provided for a coaching enquiry is not permission to publish your name, photograph, training details or testimonial.

Marketing messages, if offered in the future, require an appropriate separate basis and an available means of opting out. Completing the website enquiry summary does not subscribe you to marketing.

We do not sell the personal information supplied directly to us for coaching enquiries or services. We do not use that information to create a public client profile or a public list of training results.

Where needed for an agreed service, limited information may be handled by providers supporting communications, hosting, scheduling, payments or record administration. The information shared should be limited to the purpose of that provider's work. A provider's involvement does not authorise unrelated uses of your training information.

Information may be disclosed where required by law, a valid legal process, or an applicable duty to protect legal rights or safety. If a business restructuring affects personal information, any disclosure must remain subject to applicable law and appropriate notice.

We seek to limit access to personal information to people who need it for a legitimate business purpose and to use appropriate safeguards for the information actually held. The nature of safeguards depends on the systems used and the sensitivity of the records.

No method of communication or storage can be described as absolutely secure. Use care when sending information through ordinary email and avoid unnecessary sensitive details. If you believe information sent to us has been misdirected or compromised, contact us promptly with enough detail to investigate, without repeating unnecessary confidential material.

Information should be kept only while it serves a relevant business, service, recordkeeping or legal purpose. Enquiry correspondence may need to be retained to follow up a question or establish what was agreed. Service and payment records may need to be kept for the applicable accounting, tax, contractual or dispute period.

When a record is no longer required, it should be deleted or appropriately de-identified, subject to any legal preservation requirement. The local website enquiry form follows the separate browser-only handling described above and does not create a company-held enquiry record merely because its completion screen is displayed.

You may contact us to ask what personal information you have provided directly, request a correction, seek deletion where appropriate, or raise an objection about a particular use. We may need to verify that the request comes from the person concerned. Verification should be proportionate and should not require unnecessary sensitive information.

Where applicable privacy law provides additional rights, procedures, response periods or an appeal, those requirements apply. This policy does not claim that every privacy statute applies to every service arrangement, and it does not restrict a right that the law grants.

A request may be limited where records must be preserved for a legal obligation, security purpose or a valid dispute. If a request cannot be fulfilled in full, the reason should be explained to the extent permitted. Use the contact details below and describe the request clearly.

The website and enquiry form are intended for adults aged 18 or older. The form asks the person completing it to confirm that they meet that age requirement. Do not submit information on behalf of a child through the form.

Coaching photographs, video recordings and client feedback must not be used publicly without an appropriate separate permission. Any recording of a coaching discussion should be agreed in advance. The illustrative fitness photography on the website does not identify pictured people as company employees or clients.

This policy may be updated when the website's functionality, service arrangements or information handling changes. The effective date and last updated date appear above so that the version can be identified. A change must not be used to remove an existing legal right.

For a privacy question, correction request or complaint, contact Umberton Kinetic using the details below. Include the nature of the request and a suitable way to respond. The local enquiry summary is not a channel for delivering a formal privacy request.